If you have any questions, let us know!

Our Customer Relations team is ready to answer any questions you may have. Send us an email selecting one of the topics below, and we'll get back to you within 24 hours. Can't wait to get in touch or looking for last-minute advice?

Marketing Igor's perfumes?

Are you interested in marketing Igor's perfumes?
Send us an email to our sales department, a representative will be happy to answer you.

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Most frequently asked questions

How can I contact customer service?

Customer service is available Monday through Sunday via our contact form. We respond within 24 hours.

How to return a product?

Are you not completely satisfied with a purchase? You can easily exchange or return your product for 14 days from the date of receipt of your order. NB: The returned product must be intact, in its original packaging, accompanied by its accessories and instructions. Any promotional gift received with your purchase must also be returned. ATTENTION - No returns are accepted in relays. For relay orders, returns can be made by post* The product is checked. If it meets the return conditions, we will refund you

What are the reimbursement deadlines and terms?

Upon receipt of your products, the refund will be made within 10 working days, via your original payment method.

What is the status of my order?

Once the order is shipped, an email will be sent with tracking information.

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